Sage 200 Support Consultant

Description

Join a dynamic and collaborative support team delivering quality ERP solutions to clients across the UK. This is an exciting opportunity for a seasoned Sage 200 professional to play a pivotal role in client success, technical troubleshooting, and continuous improvement.

Role Overview

As a Sage 200 Support Consultant, you'll be the first point of contact for client support queries, delivering expert application and technical assistance via helpdesk, phone, and email. You'll work across a range of industries, supporting Sage 200 and associated products such as Sicon and Draycir, ensuring timely resolution and exceptional customer satisfaction.

This full-time role offers hybrid flexibility from UK-based offices or fully remote working within the UK.

Key Responsibilities

• Provide application and technical support for Sage 200, Sicon, and related products

• Investigate, troubleshoot, and resolve client issues or escalate where necessary

• Maintain accurate ticket records and deliver against SLAs

• Act as an escalation point for Sage 200 and Sicon-related queries

• Identify trends in support incidents and report to the Service Delivery Manager

• Collaborate with project teams to ensure smooth client onboarding and knowledge transfer

• Refer advisory requests to account management or consultancy teams

• Continuously develop product knowledge and maintain relevant certifications

Essential Experience

• 3+ years in a support role with Sage 200 and Sicon (Financials and Commercials modules)

• Confident applying data fixes and navigating ticket management systems

• Strong technical aptitude and problem-solving skills

• Proven team collaboration experience

• Valid Right to Work in the UK

Desirable Skills

• ITIL Foundation or similar professional IT certifications

• Sage 200 Financials and Commercials accreditations

• Experience with Sage CRM and/or Sage 50

Benefits & Perks

• 30 days annual leave + 8 bank holidays

• 1 additional day off for your birthday

• Hybrid working options

• Company pension scheme

• Cycle to Work Scheme

• IT Purchase Scheme

• Employee Assistance Programme

Ad ID: 5417315610