Membership Services Advisor

Description

Membership Services ConsultantSouth Cerney, Gloucestershire GBP24,500 GBP25,500 DOE Hybrid Working

Are you a confident, friendly communicator who enjoys helping people and delivering excellent customer service?

CKB Recruitment is delighted to be working with a rapidly expanding mutual society offering a genuinely warm, welcoming and supportive working environment. Due to continued growth, it is now looking for a Member Services Consultant to join its friendly eight–person Membership Services team.

Previous financial–services experience is not essential. The business is interested in hearing from people with customer–service experience gained within retail, hospitality, an office or another people–focused environment.

What matters most is your ability to communicate confidently with members by telephone and email, build rapport and provide a professional, helpful service.

The OpportunityAs a Membership Services Consultant, you will act as a key point of contact for existing members, prospective members and Financial Advisers.

Your responsibilities will include:

Responding to general enquiries by telephone and emailProviding clear and helpful information about the society s products and servicesTracking applications and keeping members and advisers updatedMaintaining accurate personal and professional details within internal systemsProviding administrative support to the Intermediary Sales TeamDelivering an FCA–compliant, information–only service to prospective membersHandling sensitive or potentially difficult conversations with professionalism and empathyEnsuring all records and correspondence are accurate and completed to a high standardYou will receive excellent training and ongoing development, making this an ideal opportunity for someone looking to establish a long–term career with a highly regarded local employer.

What We re Looking ForYou do not need to come from a financial–services background, but you should have some previous customer–service or people–facing experience.

You will ideally have:

A friendly, confident and professional telephone mannerThe ability to build rapport with a wide range of peopleStrong written communication skillsA high level of accuracy and attention to detailThe confidence to manage difficult or sensitive conversationsGood organisational skills and the ability to manage competing prioritiesA positive, team–focused approachA minimum grade C/4 GCSE, or equivalent, in Maths and EnglishThe existing team works hard but also enjoys having fun, so the business is looking for someone personable, approachable and keen to become part of its close–knit culture.

An Excellent Place to WorkThe wider business employs approximately 80 people, so it is large enough to offer genuine career opportunities while remaining small enough for colleagues to know one another.

Staff turnover is exceptionally low, and vacancies like this rarely become available. The business places a strong emphasis on training, development and creating a stable, enjoyable working environment.

Its impressive, purpose–built offices are situated near the South Cerney lakes and include several comfortable lunch, breakout and relaxation areas. CKB Recruitment has visited the offices on several occasions and has always been impressed by both the working environment and the people.

Salary and BenefitsThe salary is GBP24,500 GBP25,500, depending on experience, alongside an outstanding benefits package that includes:

Annual bonus worth 10% of salary10% non–contributory employer pension25 days annual leave plus bank holidaysTwo additional fully paid volunteering days each yearPrivate healthcareDeath–in–service cover worth four times your basic salaryFree eye careEmployee Assistance ProgrammeDiscounted membership investment opportunitiesStaff away days and social eventsHybrid workingFree onsite parkingHours and Hybrid WorkingThe normal office hours are 8:45am 5:00pm, Monday to Friday.

Hybrid working is available, although you will need to attend the South Cerney office approximately two to three days per week.

This is a fantastic opportunity to join a growing and highly regarded Gloucestershire employer offering first–class training, excellent benefits and a genuinely friendly working culture.

To discuss the position confidentially, please apply or contact Kieran Boyle at CKB Recruitment.

Ad ID: 5419088224