Insurance Services Customer Advisor

Description

The Rewards and Benefits on offer:

* Working in a highly regulated industry

* A range of amazing company benefits

* Incredibly friendly team working environment

* An excellent pension scheme.

* Annual bonus scheme

* Virtual GP Service

* Great maternity/paternity leave

* Great holiday entitlement

* Fantastic training and development opportunities

* Opportunity for working from home after probation

* Easily accessible offices.

* Immediate Start Date

* The opportunity to secure a permanent contract from day one!

MTrec’s New Job Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Glasgow city centre-based client with their plans for growth and expansion for their state-of-the-art customer service operation.

They are now looking to recruit a permanent Insurance Services Customer Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer service and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service-orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

* Using your excellent listening and relationship-building skills to provide an outstanding customer service for all

* Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience

* Educating customers on the full range of products and services the company offers, and through effective conversation, continuing the growth of new sales and retention business

* Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally.

* Applying your own judgement to appropriately address and resolve customer queries

* Listening to customers' personal circumstances to understand their requirements and provide personalised solutions

* Accurately documenting customer interactions, issues, and resolutions within company systems

About you:

* A passion for delivering an excellent customer experience and finding the best outcome for our customers

* Previous experience in customer service within a call centre is preferred; however, transferable skill sets within an applicable customer service environment are equally valued, e.g., retail, hospitality or leisure.

* Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges

* Proficiency in technology, including Microsoft Office, is essential.

* You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities

Ad ID: 5417306860