Implementation & Support Adviser

Description

Implementation & Support Adviser

Location: Office-Based in Gateshead

Salary: GBP26,728.50 per annum + Performance Bonuses

Vacancy Type: Full Time

Join a Company That s Driving Change in Education Technology

At LexiaUK Ltd, we believe in empowering schools with cutting-edge educational software that truly makes a difference. As part of our continued growth, we re looking for a dynamic Implementation & Support Adviser to join our friendly and passionate team based in our top floor Gateshead office with panoramic views of the city.

If you enjoy helping others succeed, are confident delivering training over Microsoft Teams or similar platforms, and love seeing customers thrive with the help of technology this is the role for you.

What You'll Be Doing

This is not a technical support job. It s all about people, engaging with schools to ensure they get the most from our platform. You ll be at the heart of our customer experience, offering tailored support, training sessions, and onboarding that drive real product usage.

Deliver live, remote training sessions to school staff via video conferencing (Microsoft Teams)Help schools implement and get the most out of our award-winning softwareProvide support via phone and email, with a proactive and friendly approachParticipate in engaging webinars and group sessions to demonstrate best practiceBuild strong, long-term relationships with our customersBook appointments and follow up with schools to maintain software usageContribute to the creation of support materials and customer resourcesIdentify new opportunities for our sales team (with bonuses for leads!)Keep accurate records in our CRM system What You ll Bring

We re looking for someone who s:

A confident communicator, both on camera and via email or phoneHighly proficient in IT especially Microsoft Office and presentation tools like PowerPointExperienced in delivering software/product training remotely (ideally to groups)Flexible and adaptable you ll be part of a fast-growing team with room to developOrganised and self-motivated, able to manage your own diary and goals The Perks

Base salary of GBP25,950 plus performance-based bonusesUp to 37 days holiday including Bank Holidays (Please note, our holiday policy means that employees can only take holidays outside of Gateshead term time dates)Access to Health Shield, Private Dental & Medical InsurancePerkbox employee discounts & wellbeing platformCompany pensionRegular company eventsOffice with stunning views, just minutes from public transport and amenities What You ll Need

Minimum GCSE Grade C or above in Maths and EnglishConfident working on video platforms (e.g. Microsoft Teams)Able to work from home if requiredEligible to work in the UKSubject to enhanced DBS check due to work with schools Bonus Points If You Have

Experience in delivering product/software trainingA background in EdTech or SaaSKnowledge of school environments or how children learn to readUniversity degree or equivalent Ready to Make a Difference?

If this sounds like your kind of role, we d love to hear from you. Please apply with your CV and a tailored cover letter telling us why you d be a great fit for LexiaUK.

Monday to Friday, 8-hour shiftsNo weekend workOffice-based in Gateshead (please ensure you can reliably commute or relocate)Holidays must be taken outside of school term timeEnhanced DBS check required (we ll cover this) To Apply

If you feel you are a suitable candidate and would like to work for LexiaUK, please do not hesitate to apply.

Ad ID: 5418897850