Front Of House

Description

Job Overview:

We are seeking a friendly, organised, and professional Receptionist / Customer Service Assistant to be the first point of contact for visitors and customers. The role involves managing front desk operations, providing excellent customer service, and supporting general administrative tasks to ensure smooth day–to–day operations.

Key Responsibilities:

Greet and welcome visitors, clients, and customers in a professional manner

Answer and direct phone calls, emails, and general enquiries

Manage appointments, bookings, and meeting room schedules

Handle customer queries, complaints, and requests efficiently

Maintain a tidy and organised reception area

Assist with basic administrative tasks such as filing, data entry, and document preparation

Receive and distribute mail and deliveries

Skills & Experience:

Strong communication and interpersonal skills

Professional and friendly manner

Good organisational and multitasking abilities

Basic computer skills (e.g., email, Microsoft Office)

Previous reception or customer service experience preferred but not essential

Personal Attributes:

Reliable and punctual

Positive attitude and strong work ethic

Able to remain calm under pressure

Team player with a customer–focused approach

Benefits:

Competitive salary

Training and development opportunities

Supportive team environment

Ad ID: 5418021845