Dutch Speaking Customer Service Advisor

Description

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.

We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.

Hours: 37.5 hours er week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)

Pay: £14.22

What’s on offer:

Competitive pay

Overtime available (time and half)

Full training provided

Weekly pay

Opportunity to progress within a growing IT team

Temp of the Month - vouchers!

Duties include:

Providing first-line IT support to external clients, resolving queries efficiently and professionally

Logging, tracking, and updating support tickets accurately in the system

Troubleshooting hardware, software, and network issues, escalating where necessary

Guiding clients through step-by-step solutions over the phone or via email

Maintaining clear documentation of common issues and solutions to support team knowledge

Supporting the team with general IT tasks and contributing to ongoing process improvements

Ensuring high levels of customer satisfaction and building strong relationships with clients xjnqpsq

Who we’re looking for:

Fluent in English and Dutch, written and verbal

Strong customer service skills

Previous call centre experience beneficial but not essential

Organised and methodical in approach to work

Previous experience in IT support is beneficial but not essential

If you are the candidate we are looking for then please apply today or call (phone number removed) for more information

INDPB

Ad ID: 5418229394