Customs Shift Leader

Description

Customs Shift Leader – Worksop – £28,500

Chase & Holland are proud to be working a leading organisation based in Worksop who are currently seeking an enthusiastic and professional Shift Leader to join their passionate and dedicated team.

This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process.

Benefits:

Competitive salary

Excellent working environment

Progression opportunities

Westfield health

Overtime (as required by the business)

Customs Shift Leader Responsibilities:

Respond to customs queries via specified platforms (email/portals/IT platforms, etc.) with awareness of duty and VAT calculations

Maintaining and ensuring compliance with current legislation and customs procedures

Managing staffing for each shift, promptly raising any potential issues and resolutions

Review the daily workload and priorities distribute tasks based on each agent's skill level and availability

Communicating the expectations and deadlines for each task providing necessary resources and information for completion

Monitoring the progress of assigned tasks throughout the day, providing support and guidance as needed

Check that tasks are completed to the required standard

Providing constructive feedback to agents on their performance and quality

Recording task completion and any relevant notes or observations

Maintaining the issue tracking and provide root cause analysis

Monitor Team performance by capturing data and providing consistent reports to the Management Team

Communicating and documenting any business/process changes effectively

Managing the end-to-end lifecycle of team members

Required Skills & Experience:

Experience managing a team

Proven customer service experience within a similar role with proven leadership experience xjnqpsq

Excellent communication skills, able to work effectively within a team and build customer relationships

IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc

If you are interested in finding out about this exciting Customs Shift Leader opportunity, please click ‘apply now.’

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT, and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire

Ad ID: 5417607634