Customer Success Advisor

Description

Annual salary: up to GBP30,000.00

Customer Success Advisor

Location: Evesham

Contract: Full Time Permanent

Salary up to GBP30,000 per annum

42.5 hours per week (8-5 Monday- Friday)

Mears Group is mobilising a new long-term social housing repairs and maintenance partnership across the wider Midlands region. Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment. We are now recruiting experienced Customer Success Advisors across South Worcestershire, North Gloucestershire, and surrounding areas to support the mobilisation and ongoing delivery of the contract.

About the Role:

We are looking for a Customer Success Advisor to join our team, working within a social housing environment on a stable and long-term contract. The role is focused on delivering an excellent customer experience by working closely with our local operational teams, who understand the importance of collaboration and supporting the communities we serve.

As a Customer Success Advisor, you will be a positive and professional representative of Mears, acting as a key point of contact for customers throughout the works lifecycle. You will work closely with the contract operational team on a day-to-day basis, providing front-facing support, guidance, and advice, as well as proactive and clear communication at every stage.

Putting the customer at the heart of everything we do, you will help ensure that service delivery meets the needs of the business, our clients, and our customers, contributing to positive outcomes and high levels of customer satisfaction.

Day to Day duties:Be the first point of contact for complaints across all channels of communicationResolve queries, diagnose situations, and process requests with care and accuracyUse our bespoke system to log and manage customer interactionsProvide admin support for Customer & Communications tasksMeet service level agreements and performance targetsBuild strong relationships across the businessCreate satisfaction by exceeding expectationsRole CriteriaExperience in Complaint handlingA natural communicator with great interpersonal skillsCalm under pressure, with a sharp eye for detailAdaptable, empathetic, and customer-focusedConfident using new systems and multitasking effectivelyPassionate about making a difference in diverse communitiesGood communication skills written and verbalBasic knowledge of housing maintenance and call centre environments desirable but not essentialBenefits we can offer you 25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.Family friendly policiesAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Joe Monger url removed

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Ad ID: 5418624978