Customer Services

Description

Customer Service Executive

Redditch | Full-Time | Office Based Salary: £26,000

The Role You'll be contacting existing and previous customers by phone and email, building rapport, gathering insights, and creating positive customer experiences. This isn't a hard sales position. The focus is on customer engagement and relationship building, although you'll identify opportunities to introduce customers back into the sales journey where appropriate.

Key Responsibilities

Contact previous and existing customers via telephone and email

Re-engage customers who haven't booked recently

Build positive and professional customer relationships

Understand customers' preferences and future plans

Gather customer feedback and valuable market insight

Accurately update customer records and interactions within the CRM system

Manage follow-up activity and customer communications

Identify opportunities that can be referred to the sales team

Work towards individual and team KPIs

Deliver outstanding customer service during every interaction About You We're looking for people with strong communication skills, a positive attitude and the confidence to pick up the phone and engage with customers.

You'll ideally be:

A confident and friendly communicator

Comfortable making outbound calls

Resilient and positive

Naturally curious and able to build rapport quickly

Organised with good attention to detail

Self-motivated and proactive

Comfortable using computer systems and CRM platforms Experience in customer service, retail, hospitality, telesales, customer engagement or similar roles would be beneficial, but it's not essential. Attitude, personality and willingness to learn are what matter most.

Career Development This role offers an excellent opportunity to join a growing business at the start of an exciting new initiative. For individuals who demonstrate the right attitude and performance, there will be opportunities to progress into other areas of the business, including Sales, Business Development and other commercial career paths.

Benefits

Annual basic salary £26,000

20 days annual leave plus Bank Holidays

Retail discount platform

Pension salary sacrifice scheme

Cycle to Work scheme

Car leasing scheme

Holiday buy-back scheme

Employee Assistance Programme and well being support

Annual company conference

Educational visits and industry familiarisation opportunities Working Hours: Monday to Friday 9:00am - 5:30pm 37.5 hours per week If you're a people person who enjoys building relationships and wants to be part of a business with genuine opportunities to grow your career, we'd love to hear from you.

This is a full time permanent position with a salary of £26,000 p/a.

For more information on this position, please contact Harriet Ali at Four Squared Recruitment. xjnqpsq

If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities

Ad ID: 5418701197