Customer Services Advisor

Description

A client within the Public Sector based in Cheshire is currently recruiting for a Customer Services Advisor to join their Customer Services Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority call centre or customer service environment.

The Role

The key purpose of the role is to resolve a broad range of customer enquiries received via telephone to provide an efficient and effective customer experience, resolving as many requests as possible at first point of contact.

Key responsibilities will include but not be limited to:

• Receiving customer enquiries and service requests via telephone and resolving as many as possible at first point of contact.

• Updating IT systems to record and maintain accurate electronic records of customer details and requests.

• Managing customer complaints, compliments and suggestions in line with council procedures.

• Maintaining awareness of relevant legal and regulatory standards to ensure compliance.

• Working collaboratively with team members to maintain service delivery and support campaigns such as encouraging self-service or direct debit payments.

The Candidate

To be considered for this role you will require:

• NVQ Level 3 in Customer Services (or equivalent experience).

• Previous experience working in a customer service or call centre environment, ideally within a local authority.

• Ability to manage challenging or emotive customer interactions professionally.

The below skills would be beneficial for the role:

• Strong communication and problem-solving skills.

• Good IT literacy and ability to use customer service technology.

• Flexible, customer-focused attitude with a positive approach to change.

The client is looking to move quickly with this role and as such are offering £18 per hour Umbrella LTD Inside IR35 (approx. £15 per hour PAYE).

How to Apply

If this sounds of interest, please email a copy of your up-to-date CV to (url removed) or call Megan at Service Care Solutions on (phone number removed) to discuss upcoming opportunities in more detail.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period

Ad ID: 5417300558