Customer Service Team Leader

Description

Our client is an established engineering and manufacturing business that is looking for a Customer Service Team Leader to join their team.

Supervising a small team of customer support staff, you'll be responsible for supervising a team who deal with international sales enquiries. Our client is looking for someone who has worked within a business that sells internationally.

This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.

Key Responsibilities

* Supervising a small team of customer service and administration staff.

* Deliver consistently high standards of customer service and communication.

* Act as the senior escalation point for customer queries and service issues.

* Oversee job setup, scheduling, administration, and close-out.

* Support operational teams with coordination, documentation, and planning.

* Maintain strong document control and administrative standards.

* Develop, implement, and improve administrative processes and procedures.

* Support audits and compliance requirements as required.

Our client is looking for someone with previous experience of:-

* Managing a small customer support function

* Previous experience of working for a company that sells products internationally

* Strong people management and communication skills. xjnqpsq

* Excellent organisational skills and attention to detail.

* Competent user of Microsoft Office application (including Excel)

Hours of work, Monday-Thursday, 8-5 and Friday 8-3.30

Ad ID: 5417955922