Customer Service Supervisor

Description

Customer Service Supervisor

Location: Shipley

Salary: £32,000 - £35,000 per annum

Hours: Mon-Thu 8:30-17:00, Fri 8:30-16:00, plus 1 Saturday per month (9:00-13:00)

Job Type: Full-time, Temp-Perm

Our client, based in Shipley, is seeking a Customer Service Supervisor to lead and support their customer service team. This is an exciting opportunity for an experienced professional to take ownership of customer service operations and drive service excellence.

Key Responsibilities:

Supervise and support the customer service team, ensuring high standards of performance and customer satisfaction

Handle escalated queries and provide effective resolutions in a timely manner

Monitor service levels, ensuring targets and KPIs are consistently achieved

Coach and develop team members to enhance skills and knowledge

Collaborate with other departments to improve service delivery and efficiency

Maintain accurate records and reports on customer interactions and team performance

Uphold company policies and procedures, ensuring compliance at all times

Requirements:

Proven experience in a customer service supervisory or team leader role

Strong leadership and communication skills

Ability to motivate and develop a team

Excellent problem-solving skills and attention to detail

Confident in handling escalations and managing customer expectations

Organised and proactive, with the ability to work under pressure

Benefits:

Competitive salary £30,000 - £35,000 per annum

Structured working hours (early Friday finish + only one Saturday per month)

Free parking

Supportive working environment with career development opportunities

If you are a dedicated and people-focused professional looking to progress your career in customer service management, we would love to hear from you.

Reference R02

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

Ad ID: 5417230412