Customer Service - Slovenian

Description

Slovenian-speaking Customer Support Advisor – Social Media & Email

Are you fluent in Slovenian and English and looking for a full-time role where you can use your language skills every day?

We're recruiting for a Slovenian-speaking Customer Support Advisor to join a busy customer service team supporting a well-known retail brand. You'll be helping customers through social media and email, so this is a great opportunity if you enjoy written communication, online shopping, fashion, retail, and helping people get things sorted quickly.

This is a hybrid role based in Belfast, with 2 days in the office and 3 days working from home.

What you'll be doing

You'll support customers with a range of everyday enquiries, including:

* Missing orders

* Payment queries

* Product availability

* Order amendments

* Cancellations

* General customer questions via social media and email

You'll need to be patient, helpful, and professional, and able to write clear, friendly responses.

What's on offer

* £26,520 per year

* Full-time, permanent role

* 40 paid hours per week

* Hybrid working: 2 days in the Belfast office, 3 days from home

* Rotational shifts between 8am and 12am, Monday to Sunday

* 28 days paid holiday

* Employee assistance support

* Employee discount benefits

* Stock purchase scheme

* Gym discount

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* Insurance discounts

What we're looking for

* Excellent Slovenian and English written and verbal skills

* At least 6 months' customer service experience

* Strong knowledge of social media

* Social media or content moderation experience would be a bonus

* Fully flexible to work rotational shifts between 8am and 12am, Monday to Sunday

* Local to Belfast

* Able to work from home with at least 10Mbps broadband

Apply now

Ad ID: 5418262969