Customer Service (Resident Liaison)

Description

Job Description

We are an award-winning construction company seeking to expand our resident liaison team in the Croydon area.

We are looking for individuals with experience in the public, retail, or care sectors who are dedicated to providing exceptional customer service. For us, ensuring customer satisfaction is not only a priority but an essential aspect of our operations.

The role

You will be working in a site-based team, and your day-to-day duties will include, but are not limited to:

* Being the central point of contact for residents whose homes we are working in

* Carrying out resident interviews, surveys, and daily visits to residents at home

* Keeping residents updated

* Dealing and resolving residents' concerns and complaints

* Attending ad-hoc resident-related meetings

We are looking for someone who

* Has good communication and customer service skills

* Has the ability to build good relationships

* Can manage busy workloads, is self-motivated, and has the ability to work accurately under pressure

* Has their own car and a full UK driving licence; driving involved (mileage reclaimable)

What we offer

* Starting salary of £30,000

* Plus £4,000 car allowance

* 26 days of holiday + bank holidays

* Healthcare

* Pension

* Training

* Staff discount scheme

* Staff service awards

* Health and Wellbeing

* Treat days

* Loyalty bonus

* Staff referral bonus scheme (£2000)

* Regular company social events

* Enhanced paternity and maternity benefits

* Uniforms and PPE

* Free eye tests

* Free flu jabs and vaccinations (voluntary)

* Cycle to work scheme

Interviews are held at our offices in Woodford Green, Essex, or by teams

Reference ID: RLOCR/OCT25

Ad ID: 5417276209