Customer Service Manager

Description

Our client is looking for a warm, supportive, and organised Customer Service Manager to join their friendly and hardworking team. This is a fantastic opportunity for someone who enjoys working with people, supporting others to do their best, and helping a busy business run smoothly day to day.

If you take pride in creating a positive environment for both customers and staff, and enjoy variety in your role, this could be the perfect next step for you.

As the Customer Service Manager, you will be responsible for:

You'll play a key role in keeping the business running efficiently while being a reassuring and approachable presence for clients and colleagues alike. Your responsibilities will include:

Supporting the smooth day-to-day running of the officeLeading and supporting Reception and Administrative teamsBeing a friendly point of contact for customers, helping with queries and resolving concernsManaging appointments and overseeing the referral processWorking closely with colleagues to support their needs and resolve queriesWelcoming new starters through inductions and supporting their training and developmentManaging rotas, holidays, sickness, and return-to-work meetings with care and fairnessSupporting staff development, reviews, and well beingAssisting with recruitment, interviews, and team planningProducing reports to help the company continue to improveSupporting marketing activities and helping organise eventsOverseeing ordering, stock control, and the general upkeep of the officeHelping resolve IT or equipment issues as they arise

The successful Customer Service Manager will have the following related skills / experience:

A positive, approachable, and dependable team player who enjoys supporting others.Experience in a supervisory or team leadership roleStrong organisational and administrative skillsA calm, solutions-focused approachGreat communication and people skillsA genuine desire to support both clients and colleaguesWhy Join the Team?

Join a welcoming and supportive working environment

Play an important role in customer care and team well being

Enjoy a varied and rewarding leadership position

Ad ID: 5417744608