Customer Service Manager

Description

Are you a motivated customer service professional with technical sales experience? Join Qualitex Supplies in Aylesford and play a key role in driving customer satisfaction and business growth.

Customer Service & Technical Sales Manager

Aylesford, Kent, ME20 7SP

Full time, permanent (Monday – Friday, 8:30am – 5pm) £28,000+ per annum (DoE)Please Note: Applicants must be authorised to work in the UK

Qualitex Supplies is an established family-owned distributor of shower and bathroom products, celebrating over 35 years supplying showrooms, trade counters and builder’s merchants with our own exclusive QX Bathroom Product brands.

The Role

We are seeking an experienced Customer Service & Technical Sales Manager to lead our after-sales department and work closely with our internal sales team.

Key Responsibilities:

Proactively resolve customer enquiries, concerns, and complaints to achieve high customer satisfaction and retention Handle incoming after-sales calls with professionalism and confidence, offering technical guidance and product knowledge Identify, source, and process spare parts orders in collaboration with the sales team and suppliers Liaise with both UK and overseas manufacturers to order required components Pick, pack, and dispatch product spares from our stock rooms and warehouse Receive and organise deliveries, maintaining a clean and well-managed stock area Keep accurate and up-to-date records of all spares and stock changes in our internal databaseBenefits

20 days annual leave + bank holidays Workplace pension scheme Full training and ongoing support Career development and progression opportunities Free on site parkingThe Ideal Candidate

You’ll be a proactive, detail-oriented individual who takes pride in delivering excellent customer experiences. If you enjoy problem-solving, multitasking, and have a good understanding of bathroom or plumbing products, we’d love to hear from you. About you:

Proven experience within the KBB (Kitchen, Bedroom, Bathroom) industry Confident telephone manner and excellent communication skills Good physical fitness for occasional manual handling tasks Competent IT skills, including Microsoft Office and email systems Strong organisational skills with the ability to prioritise and work under pressure Initiative and common sense to handle technical challenges independently A collaborative and positive team player Access to own transport (due to limited public transport links)How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Manager, Technical Sales Executive, After Sales Manager, Sales Support Manager, Service Centre Manager, Customer Relations Manager, Internal Sales Coordinator, Sales Administrator, Client Services Manager, Technical Support Specialist.

Ad ID: 5417312280