Customer Service Coordinator

Description

We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.

The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.

Customer Service Coordinator Salary & Benefits

Salary: GBP28,000 - GBP30,000 per annum (open to discussion DOE)28 days holiday including bank holidaysTax-free EOT (Employee Ownership Trust) bonusFree gym membershipPension schemeFree onsite parkingProfessional training and developmentOffice based in PooleMonday - Friday working hoursSignificant career progression opportunities

Customer Service Coordinator Job Overview

Coordinate all installation projects for bespoke aluminium glazing systemsBook installation and remedial visits with the installation teamManage installation team diaries to optimise travel and efficiencyArrange and coordinate parts required for installations and visitsAct as the key point of contact for customers throughout their projectsProvide updates and resolve issues in a professional and timely mannerSupport remedial works and post-installation requirements

Customer Service Coordinator Job Requirements

Previous experience in customer service or coordination rolesExperience in managing schedules, bookings, or team coordination desirableBackground in construction, glazing, or home improvement not essentialExcellent communication skills via phone and emailStrong organisational skills with the ability to manage multiple projectsSolutions-focused with strong problem-solving abilitiesAttention to detail and adaptable to changing requirementsA collaborative team player, based within commutable distance of PooleBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Ad ID: 5418786278