Customer Service Coordinator

Description

Customer Service Executive | £17.00 per hour PAYE | Temporary | East London

My client, a leading organisation within the property sector, is seeking a Customer Service Executive to join their busy team on a temporary basis. This is a hands-on coordination role with supervisory responsibilities, supporting the delivery of an excellent customer experience from handover through to the end of the warranty period.

Responsibilities

Dealing with customer enquiries from purchasers, tenants, agents, and housing associations.

Coordinate remedial works with contractors, ensuring all defects raised within the warranty period are logged, monitored, and completed to agreed timescales.

Maintain and update operative planners and ensure accurate scheduling at all times.

Provide regular updates to customers and stakeholders, conducting follow-up calls once works are completed.

Ensure processes and procedures are followed consistently to deliver a proactive and high-quality customer journey.

Champion all customer service software systems, supporting development, rollout, and user training.

Chase contractors for outstanding updates and ensure deadlines are met

Skills

Experience in a customer service role.

Strong stakeholder management experience across a range of customer groups.

Competent in all Microsoft Office applications (Excel, Word, PowerPoint).

Highly organised with strong time-management skills and attention to detail. xjnqpsq

Ability to lead, motivate, and support a small team.

Package

£17.00 per hour

Temporary

Monday – Friday 8.30am - 5.30pm

Ad ID: 5417746473