Customer Service & Complaints Handler

Description

Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £28,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.

Duties:

First point of contact for customer queries

Manage customer queries and complaints from initial contact through to resolution

Keep customers informed with clear, accurate and timely updates

Proactively contact customers to arrange and confirm upcoming appointments

Investigate customer concerns by working closely with planners, supervisors and operational teams

Identify root causes of complaints and support corrective actions

Escalate complex or high-risk issues where appropriate

Maintain accurate records using CRM and operational systems

Produce reports on complaint trends and support continuous improvement initiatives

Work collaboratively with internal teams to deliver excellent customer service and meet performance targetsBenefits:

£26,436 - £28,000 per annum

Pension

ParkingExperience required:

A car driver is essential due to the office location

Previous experience in a customer service, complaints handling or customer care role is highly desirable

Excellent verbal and written communication skills

Strong organisational skills with the ability to manage multiple cases simultaneously

Confident investigating issues and finding practical solutions

A calm, professional and empathetic approach when dealing with customers

Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable

Ability to work effectively within a fast-paced operational environmentPlease bear in mind that you may not hear from us straight away. xjnqpsq Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website

Ad ID: 5418819076