Customer Service Centre Supervisor

Description

Customer Service Centre Supervisor

GBP35,000 - GBP38,000 Depending upon experience

Gravesend

Full Time, Permanent Monday to Friday

Do you have strong Leadership skills?

Have you worked in the electrical or mechanical industry before supporting a helpdesk customer service team?

Attega Group is currently partnering with our client in recruiting a Customer Service Centre Supervisor.

This is a high-energy, high-pressure role at the core of our reactive service delivery. You will take ownership of the day-to-day running of the Customer Service Centre, keeping jobs moving, clients informed, and resources deployed quickly and effectively. You ll thrive on pace, problem-solving, and responsibility, bringing strong helpdesk and scheduling experience along with a proactive, solutions-led mindset.

In return, our client is offering a salary of up to GBP38,000 P/A, depending on experience, plus

This is a full-time, permanent. The hours of work will be Monday to Friday core office hours.

Your responsibilities will include:

Lead and oversee the day-to-day operation of the Customer Service Centre Manage high volume of reactive calls outs, managing client expectations and relationshipsMotivate, supervise, and support CSC Coordinators to schedule jobs efficiently, balancing location, priority, emergency response, and SLA commitmentsAssess field operatives technical skill sets to ensure the right resource is assigned to the right job, first timeEnsure all job details and site-specific information are accurately captured and clearly communicated across internal systems. Ensuring clear communication across the full team.Own client communication, delivering proactive, professional, and positive updates at every stage. Work closely with Technical Managers and Supervisors to ensure jobs are controlled, progressed, and resolved efficientlyRun engaging team meetings, reviewing KPIs, celebrating success, and driving continuous improvementTake a hands-on approach to problem-solving, providing clear, practical solutions to daily challengesCoach, mentor, and develop junior team members, setting clear expectations around customer service excellenceCollaborate across departments to ensure smooth, end-to-end service deliveryManage call-out rotas and resource planning for out-of-hours and weekend servicesWork out of hours for one shift every eight weeks to support night CSC Coordinators, improve engagement, and maintain consistent performanceAttend client meetings (in person and via Teams), confidently presenting KPIs and recent service performanceContinuously review and improve processes to keep pace with a growing, evolving business The ideal candidate:

Experienced in a helpdesk, scheduling, or service coordination environmentConfident leading teams in a fast-moving, reactive service settingPositive, proactive, and solutions-focused with a strong can-do attitudeComfortable managing pressure, changing priorities, emergency work, and high client expectationsA strong communicator who builds trust with clients and colleagues alikeA team player who is prepared to step up, roll up their sleeves, and go the extra mileHighly organised, resilient, and decisive under pressureAmbitious, with a genuine desire to learn, grow, and progress within the business For more information on our Customer Service Centre Supervisor Liz Morgan role, please contact Liz in the Attega Group offices today!

Ad ID: 5417841465