Customer Service and Sales Support Coordinator

Description

Customer Service & Sales Support Coordinator

Andover, Hampshire

Full-time Permanent

26,000- 30,000 DOE

Monday-Friday 8:30am-5pm 40 hours per week

Office-based, with hybrid working considered for the ideal candidate.

Applicants must have the right to work in the UK.

Are you organised, customer-focused, and great at keeping things running smoothly? We're looking for a Customer Service & Sales Support Coordinator who can play a vital role in supporting our customers and internal teams.

In this position, you'll be at the heart of our sales and service operations-managing enquiries, processing orders, coordinating with colleagues and external partners, and helping ensure every customer enjoys a smooth and positive experience from start to finish.

If you thrive in a fast-paced environment and enjoy being the person who keeps everything flowing, you'll be right at home here.

What You'll Do

Be the first point of contact for customer enquiries by phone and email, ensuring clear, friendly, and timely communicationSupport sales and operations through general administrative tasksProcess sales orders accurately and ahead of deadlinesWork with transport providers, suppliers, and internal teams to keep orders and deliveries on trackInvoice completed orders daily and raise supplier purchase order via XeroPrepare export documentation for offshore shipments, including commercial invoicesLog damaged deliveries, manage claims, and update customers on resolutionsMonitor and dispatch backorders, providing stock updates and delivery timeframesMaintain strong, ongoing relationships with customers through proactive communicationWhat We're Looking For

Communicate confidently and professionally, especially over the phoneAre highly organised, detail-focused, and able to prioritise effectivelyHave experience with order processing software (Xero highly desirable)Are empathetic, customer-centric, and always aim to provide the best experienceAre dependable, self-motivated, and take pride in your workWhat You'll Get

Progression and development opportunities20 days holiday + bank holidaysChristmas closure (3 days taken from holiday allowance)Yearly Christmas bonus schemeRelaxed, friendly office environment with a smart casual dress codeA close-knit team where your contribution is valuedAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ad ID: 5417723050