Customer Service Agent

Description

Customer Service Agent - More2Life (Key Group)

Preston Fully Onsite 25,070 Monday-Friday

Are you passionate about delivering brilliant customer experiences? Looking to join a reputable, growing financial services provider where you can build a long-term career?

More2Life, part of Key Group, is hiring and this could be your next step.

For over 25 years, Key Group has been helping people unlock a better retirement. More2Life is now one of the UK's leading lifetime mortgage lenders, supporting thousands of customers every month from our Preston HQ.

We're looking for a Customer Service Agent to join our Servicing team, someone who enjoys helping customers, thrives in a busy environment and takes pride in getting things right.

What You'll Be Doing

In this role, you'll be the friendly voice on the end of the phone, supporting customers with their lifetime mortgages and making sure each interaction is clear, reassuring and well-handled.

You will:

Manage inbound calls from existing customersRecord accurate notes and information on our CRMWork closely with specialist servicing teams to resolve queriesProvide guidance and support with professionalism and empathyDeliver service levels that reflect our values and reputation

What We're Looking For

You'll be great at this role if you have:

Strong customer service experience in a phone-based environmentConfident communication skills - clear, friendly and patientGood IT skills, especially Outlook and WordThe ability to stay organised, calm and accurate under pressureA collaborative mindset and a desire to continuously improveExperience in financial services or mortgage administration is beneficial, but not essential - full training is provided.

Why Join Key Group?

You'll join a business that values growth, celebrates good work and offers real progression opportunities.

You'll also enjoy:

23 days holiday + bank holidays (rising to 28 with service)Wellbeing day and a charity volunteering dayHoliday purchase schemeProgression opportunitiesGenerous pension scheme (5% employee, 8% employer)Simply health cover and life assuranceEnhanced maternity, paternity and adoption packagesAccess to a huge number of discounts including retail, food & drink and much moreStaff referral scheme ( 1000 per referral)

Who We Are

At Key Group, our values shape every interaction:

Ambitious Supportive Personal Integrity Responsive Expert

If these reflect how you work - you'll feel right at home.

Ready to Apply?

If you'd like to join a trusted organisation making a meaningful difference to customers' lives, we'd love to hear from you.

Ad ID: 5417520527