Customer Service Advisor

Description

EXPERIENCED CUSTOMER SERVICE ADVISOR

Location: Nottingham

Salary: Up to GBP34,000 Depending on Experience

Job Type: Full-Time, Permanent

Hours: Monday - Friday - 08:30 - 17:00

Looking for a role where your customer service skills are recognised, your experience is valued, and your career can continue to progress? If you're an experienced Customer Service Advisor looking for your next move, this is an excellent opportunity to join a professional accident repair centre where customer care, communication and attention to detail are genuinely valued.

Offering a salary of up to GBP34,000 depending on experience, you'll benefit from a consistent Monday to Friday working pattern with no weekend commitments. You'll work within a professional and modern working environmentalongside an experienced team, giving you the opportunity to develop your skills, build strong customer relationships and establish a stable, long-term career.

WHAT'S IN IT FOR YOU?

Competitive Salary - Up to GBP34,000 DOE

Monday to Friday Working Pattern

08:30am - 5:00pm Working Hours

Full-Time, Permanent Position

40-Hour Working Week

Modern Working Environment

Ongoing Training & Development

Career Progression Opportunities

THE ROLE

As an Experienced Customer Service Advisor, you will be responsible for providing a professional and efficient customer service experience throughout the vehicle repair process. You'll act as a key point of contact for customers, keeping them informed and ensuring their experience is managed to a high standard.

Key Responsibilities:

Act as the main point of contact for customers throughout the repair process

Provide regular updates regarding vehicle progress, repair timescales and collection arrangements

Handle customer enquiries professionally and resolve any issues or concerns efficiently

Liaise closely with Workshop Controllers, Technicians, Estimators and other members of the bodyshop team

Maintain accurate customer and vehicle records throughout the repair process

Coordinate customer bookings, vehicle collections and deliveries where required

Ensure customers receive a professional and positive experience at every stage

Follow company procedures, customer service standards and Health & Safety requirements

ABOUT YOU

We're looking for an experienced and customer-focused Customer Service Advisor who takes pride in delivering a professional service and building positive relationships with customers.

Proven experience in a Customer Service Advisor, Customer Service Executive or similar customer-facing role

Previous experience within the automotive, accident repair, bodyshop or motor trade environment advantageous

Excellent communication and interpersonal skills

Confident dealing with customers by telephone, email and face-to-face

Strong organisational skills with excellent attention to detail

Ability to manage multiple customer enquiries and priorities effectively

Professional, approachable and positive attitude

Ability to work effectively as part of a busy team

Good IT and administration skills

Full UK Driving Licence preferred

Alternative Job Titles: Customer Service Advisor / Customer Service Executive / Customer Service Representative / Automotive Customer Service Advisor / Bodyshop Customer Service Advisor / Customer Liaison Advisor / Customer Care Advisor / Vehicle Repair Customer Advisor / Bodyshop Customer Care Advisor / Service Advisor

APPLY TODAY

This is an excellent opportunity for an experienced Customer Service Advisor to secure a permanent position offering up to GBP34,000 depending on experience, a Monday to Friday working pattern and a professional working environment. If you're looking for greater stability, a better work-life balance and a role where your customer service skills and experience are genuinely recognised, we'd love to hear from you.

Apply now for immediate consideration.

Contact UK - Job Reference - 54941

Ad ID: 5419078035