Customer Service Advisor

Description

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Derby to join a specialist Financial Crime team. This is an excellent opportunity to use your customer service and problem-solving skills while developing valuable experience in fraud prevention, compliance and risk management.

Benefits and Package for a Customer Service Advisor:

Salary: £13.02 per hour, paid fortnightly

Hours: 37.5 hours per week, with flexible shifts between 7am and 8pm, Monday to Sunday

Contract Type: Permanent

Location: Pride Park, Derby, DE24 8HY

29 days' annual leave, increasing by one day for each year of service

Healthcare cashback plan

£750 refer-a-friend scheme for each successful referral

Additional incentives

Career progression and development opportunities

Key Responsibilities of a Customer Service Advisor:

Monitor and assess financial crime risks in line with established procedures

Gather, monitor and analyse fraud trends using internal systems and prevention models

Identify suspicious activity and escalate concerns to senior colleagues

Review and consolidate information to produce accurate and timely regulatory reports

Follow compliance processes and report any potential issues

Collect, prepare and input data into spreadsheets and standard reporting formats

Support improvements and change-management tasks using established procedures

Complete routine policy-related activities and support ongoing investigations

Respond to internal and external communications, providing information or directing requests appropriately

Handle customer enquiries and more complex cases where required

Maintain accurate records and support the organisation in meeting regulatory requirements

Complete relevant training to continually develop your knowledge and capabilities

Key Skills and Experience of a Customer Service Advisor:

Strong attention to detail and a commitment to accuracy

Good analytical and problem-solving skills

Confidence working xjnqpsq with data, systems and established procedures

A strong awareness of compliance and the importance of protecting sensitive information

Excellent written and verbal communication skills

A customer-focused approach and commitment to delivering excellent service

The ability to work effectively in a fast-paced environment

A willingness to learn and develop within financial crime prevention

Previous experience in financial services, fraud prevention, compliance or customer service would be advantageous but is not essential

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

Ad ID: 5418883064