Customer Service Advisor

Description

This is a full-time, office-based position, and applicants must be able to commute to Barton-upon-Humber daily.

Customer Service Advisor

GBP27,308 per annum + GBP500 quarterly bonus

Barton-upon-Humber - Full Time Office Based

Monday to Friday, 8:55am to 5:30pm - 40 hours per week

An exciting opportunity is available for a Customer Service Advisor to join a busy and supportive office team in Barton-upon-Humber.

Working within their Call Centre, the Customer Service Advisor will manage a variety of customer enquiries, update customer accounts, and resolve issues while maintaining clear and friendly communication. This is a purely customer service focused position with no sales or cold calling.

The Customer Service Advisor will also work closely with internal teams and showrooms to ensure customers receive the best possible support.

This position is ideal for someone who enjoys helping people, solving problems and building strong customer relationships.

Duties of the Customer Service Advisor

Respond to customer enquiries and provide helpful solutionsUpdate customer records and maintain accurate informationFollow up with customers to ensure queries are resolvedLiaise with showrooms and internal teams when requiredProactively resolve customer queries efficientlyBuild and maintain positive relationships with customersEscalate issues where necessary to ensure resolutionHandle complaints professionally and calmlyWork towards improving customer satisfaction and retention

Experience needed from the Customer Service Advisor

Ability to commute to Barton-upon-Humber dailyPrevious customer service experience such as call centre, retail, or hospitalityExperience working towards targets or performance measuresExcellent written and verbal communication skillsIT literate with good Microsoft Office skillsStrong organisation and attention to detail

Additional Benefits

Full supportive four week training programmeAccess to a health and discount platform after one year of serviceStaff discount after one year of serviceEye care vouchersFree onsite gym available 24 hours a dayFree onsite parkingComplimentary refreshments throughout the dayTwo subsidised onsite canteensClear progression opportunities with real success storiesCustomer Service Employee of the Month awards

If this Customer Service Advisor opportunity sounds like the right role for you, please apply today. If calling the office, please ask for Jess Patterson.

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Ad ID: 5418663478