Customer Service Advisor

Description

Customer Service Advisor

Location: Office-based - Bredbury, Stockport

Salary: £26,200 - £28,500 (depending on experience)

Hours: Monday - Friday 9 - 5

About the Company

My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.

The Role

We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services.

Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes.

No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key.

Key Responsibilities

Deliver excellent customer service

Handle both inbound customer quieries, chatbox and email

Investigate issues and work with technical teams to find solutions

Support operational tasks such as booking jobs and managing calendars

Manage multiple tasks and priorities in a fast-paced environment

Take full ownership of customer queries from start to finish

What We're Looking For

Previous experience in customer service (inbound or outbound)

Strong problem-solving skills and ability to think independently

Highly organised with excellent time management

Confident communicator able to engage with people at all levels

Calm xjnqpsq under pressure with strong attention to detail

Positive attitude with a willingness to learn and get stuck in

Ability to work accurately while maintaining pace

A team player who follows processes but can also use initiative

What You'll Get

Salary between £26,200 - £28,500

Opportunity to work in a growing company with progression opportunities

Exposure to multiple areas of the business (customer service, operations, technical)

A supportive, small team environment

Room for progression within a growing company

For further information please contact Amanda at Time Recruitment

Ad ID: 5418504926