Customer Service Advisor

Description

ustomer Service Advisor

Salary ; £26,000 - £28,000 ( Plus Bonus)

Location ; Solihull

Contract ; Permanent

The successful candidate will play a vital role within our expanding Rental Operations team. The role involves supporting our busy rental programme, alongside providing operational assistance across maintenance, logistics, and customer support functions.

The Rental Operations team supports over 200 customers requiring both short- and long-term hire vehicles. You will be responsible for assessing each request and placing bookings with suppliers who best meet customer requirements, based on factors such as price, location, and vehicle availability.

Key Responsibilities

Placing rental bookings for cars, vans, and HGVs with a wide network of UK suppliers

Liaising with customers to resolve queries promptly and professionally

Building and maintaining strong relationships with clients and suppliers to support business growth

Managing vehicle-related administration, including fines and damage processes

Overseeing rental platforms (Epyx 1-Link and our proprietary booking system)

Supporting the Maintenance Control team with downtime management and rental coordination

Acting as an escalation point for customer service matters across the business

Managing company-wide customer service systems

Collaborating with colleagues to strengthen supplier relationships

Processing hire vehicle invoices, authorising supplier invoices, and managing customer recharges

We offer a distinctive and engaging working environment designed to promote collaboration, teamwork, and creativity. Our office space has been carefully developed to create a positive and energetic atmosphere where people can perform at their best.

Colleagues benefit from a dedicated breakout area to relax and recharge during the day. Whether it’s taking a walk in nearby Hillfield Park, visiting Solihull town centre, or spending time with teammates over a game of pool or on the F1 racing simulator, there are plenty of ways to unwind. xjnqpsq

For those with an interest in cars or motorsport, the environment is particularly inspiring. We are proud of our association with Aston Martin works driver and three-time Le Mans winner Darren Turner, reflecting our strong connection to the automotive sector

Ad ID: 5417848019