Customer Service Advisor

Description

Customer Service & Scheduling Specialist

Automotive / Accident Repair

Location: Coventry, West Midlands

Salary: £28,000 – £34,000 OTE (basic + bonus), depending on experience

Hours: Monday to Friday, 8:00am – 5:00pm

Alternate Saturdays 8:00am – 12:00pm (paid overtime)

I’m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations.

If you’ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly – this one’s worth a look.

What you’ll be doing day to day:

*

Taking inbound calls and emails from customers, insurers and accident management companies

*

Booking vehicles in for repair and managing the diary

*

Keeping customers updated on progress and timescales

*

Coordinating with the workshop to keep jobs moving

*

Chasing authorisations and confirming appointments

*

General admin and system updates (nothing too scary! xjnqpsq )

What they’re looking for:

*

Previous experience in automotive customer service, bodyshop admin, service advisor or similar

*

Someone organised, calm and confident on the phone

*

Comfortable juggling bookings, updates and deadlines

*

Good IT skills – you don’t need to be technical, just organised

*

A team player who takes pride in good customer service

What’s in it for you:

*

Competitive basic salary plus bonus

*

Pension and life insurance

*

22 days holiday + bank holidays

*

Full training and support

*

Stable role within a growing automotive business

*

Long-term progression for the right person

Interested?

If this sounds like something you’d enjoy, apply now and I’ll give you a call to run through the details properly and answer any questions

Ad ID: 5417751144