Customer Service Advisor

Description

Customer Service Advisor - Full Time Permanent Role

Salary GBP24,750,000

Location - Warrington - WA1 - Hybrid Role 3 days office based

Who are we?

At Caroola, we bring together top brands in tax, umbrella, and accountancy services-built for small businesses and the UK's growing freelance and contractor community.

Our goal? To make life easier for the agile workforce. With smart tech, expert advice, and friendly support, we've got your back-so you can focus on doing what you do best. Everything you need, all in one place.

Role Overview

Ensuring all telephone, web chat and email enquiries are resolved to the client's satisfaction.

To manage the expectations of all clients through effective communication and ownership.

To maintain a high level of personal drive, the highest standards of accountability and professionalism always.

Provide reactive and proactive support to increase the likelihood of retention.

Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings.

Experience Required :

Previous experience in a Contact Centre environment.

Strong customer focus.

Personal workload organisational and time management skills.

Ability to deal with difficult situations in an assertive and supportive manner.

Ability to work as part of a team with active and valuable contribution.

An understanding of and adherence to all confidentiality aspects required.

Benefits Package

Annual Leave - Enjoy 25 days off plus Bank Holidays to reach a maximum of 29.

Bupa Private medical insurance

Cycle to work scheme

Company Pension - NEST.

Caroola supports the mental health of its people. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health.

Employee Assistance Programme - Through Aviva, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme

Gym Membership

Onsi - Salary Advance Scheme

My Savings Pal - Earn cashback

Hybrid Working

Free Parking

Job Types: Full-time, Permanent

Pay: From GBP24,750.00 per year

Benefits:

Additional leave

Casual dress

Company pension

Free parking

Gym membership

Life insurance

Private dental insurance

Private medical insurance

Referral programme

Sick pay

Work from home

Schedule:

Monday to Friday

Work Location: Hybrid remote in Warrington WA1 1RL

Ad ID: 5416938558