Customer Service Advisor

Description

Speedy Freight are a successful National organisation providing logistics solutions. Part of one of the UK's leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is 'To be the first choice to deliver every single time. To always be there for our customers and our team'

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

Responsibilities & Objectives

To effectively negotiate prices with customers.

Receive orders over the telephone and input into the company computer systems.

To Support the increase of National Sales

Schedule appointments for sales staff to meet prospective customers.

Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.

To work to deadlines and work independently when required.

Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.

Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.

To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

Qualifications

IT Literate including Microsoft, word, excel and outlook.

Written, oral English and Mathematics to GCSE standard

Excel / PowerPoint presentations skills.

Experience

Recent experience in a similar role

Strong customer service ethic with negotiation and telesales skills

Excellent verbal and written communication skills

Articulate with a confident phone manner

Good organisation skills with the ability to multitask and prioritise workload

Ability to source own leads through research

Job Types: Full-time, Permanent

Pay: GBP24,000.00 per year

Additional pay:

Performance bonus

Benefits:

Company pension

Cycle to work scheme

Health & wellbeing programme

On-site parking

Schedule:

Monday to Friday

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Northampton CSA

Ad ID: 5416933873