Customer Service Administrator

Description

As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of up to 26,000. Working for a highly successful business who have worked in the garage equipment sector for decades.

Purpose of the role:

Supporting the service team providing high levels of customer service, maintaining the database and administration.

Key Accountabilities of the Customer Service Administrator:

Be first point of contact for customers

Providing high levels of customer care over the phone and via email

Liaise with customers, resolving any queries quickly and efficiently

Generate system based quotes and invoices

Support with coordinating service administration

Contact customers to confirm proposed dates and obtain order numbers for scheduled work

Maintain database all customer records

Skills Required for the Service Administrator:

Confident customer services skills

Methodical approach used to managing a busy workload

Administration experience within an office environment

Solid IT skills including MS Office

Excellent communications skills

Organised approach to work, able to work on multiple tasks at the same time

High levels of accuracy and attention to detail

Adaptable in a changing environment

What's in it for you?

A salary of up to 26,000

Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 - 4.30 with 30 min lunch

22 days hol +bank hols, increasing with service

Training, support and development

Working for a successful, established business

Private healthcare for you and your family after six month probation

Ad ID: 5419078041