Customer Service Administrator

Description

Customer Service Administrator

Datchet

Full Time 37.5 hours per week, to start ASAP, 6 months minimum temporary role

£25,000 - £26,000

(full description available)

Opportunity

An opportunity to work for a well-established, growing organisation. Providing the chance to learn and develop within a strong team.

With a hybrid approach, offering 2 days per week working from home, with the remainder of the time based at their impressive offices within lovely grounds with onsite parking.

Main Duties

* Manage the responses to Trustpilot and monitoring and supporting Tiktok shop functions

* Review and respond to comments

* Checking and investigating reasons for the complaint to provide recommendations for improvements to processes and policies for improving customer ratings

* Maintain communication with Aftersales service agents

* Manage the systems to provide our consumer with repair options for IG and OG repairs to meet consumer expectations

* Manage repair and replacement requests and processing for products within guarantee period

* Liaise with credit control team to manage issues for processing returns

* Ensure system is kept up to date

Skills and Qualifications

* Able to persuade and influence in a positive way, both verbally and in writing

* Strong written and verbal communication skills.

* Good excel skills and MS packages

* Knowledge of digital technology

* Excellent use of English in a business setting (grammar / letter construction)

Ad ID: 5417306878