Customer Service Administrator

Description

Pertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing assessment that could lead to a permanent position.

For this role you will need flexibility with your working hours, initially the role will be working 1.30pm - 10pm, Tuesday to Saturday or Sunday - Thursday.

Responsibilities as a Customer Service Administrator:

- Answering telephone calls and emails

- Logging queries on the companies CRM system

- Dealing with any live issues and investigating discrepancies

- Completing KPI trackers and performance reports

- Collate information and update business system

- Chase internal teams to find query resolutions

- Building and maintaining solid relationships with depots and customers

Requirements for this position:

- Previous experience in a customer facing role

- Confident speaking over the phone

- Analytical working approach

- Experience and knowledge of Microsoft packages

The Role:

- £12.70 per hour

- 1.30pm - 10pm, Tuesday to Saturday or Sunday - Thursday

- Ongoing position

- Opportunity to work for a leading logistics company

If you are interested in this Customer Service administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch

Ad ID: 5416940244