Customer Sales & Service Operator

Description

Customer Sales & Service Operator

Location: West Sussex (Office-based)

Salary: £25,000 per annum, rising to £26,000 after successful probation

Hours: Full time, Monday–Friday (no weekends)

A well-established and highly respected UK financial services provider is seeking a Customer Sales & Service Operator to join their friendly and professional team based in a truly unique office setting in West Sussex.

This is an office-based role offering long-term stability, excellent benefits, and full training within a regulated environment that puts customer care at its heart.

The Role

You will handle inbound and outbound customer enquiries, converting sales opportunities while ensuring all interactions are compliant, accurate, and delivered with care and sensitivity.

Key responsibilities include:

Handling customer sales enquiries via telephone, email, and written correspondence

Converting enquiries into policy sales in line with product terms and FCA requirements

Completing accurate and sensitive medical screening

Collecting premium payments accurately and in a timely manner

Making outbound calls as required

Using internal sales and customer systems confidently

Ensuring all communications are clear, accurate, and appropriate

Treating customers fairly and professionally at all times

Escalating issues and contributing to continuous service improvement

Building strong working relationships with internal teams

Adhering to all regulatory, insurer, and compliance guidelines About You You’ll be a confident communicator with a strong customer focus and the ability to work accurately in a busy, regulated environment.

You’ll ideally have:

GCSEs (or equivalent) including English and Maths

Experience in customer service, sales, insurance, or another regulated environment

(Travel insurance or medical screening experience is advantageous but not essential)

Excellent written and verbal communication skills

A calm, empathetic, and professional manner

Strong attention to detail and organisational skills

Ability to work under pressure during peak periods

Confidence using Microsoft Office and CRM systems

A flexible, enthusiastic, xjnqpsq and approachable attitude Salary & Benefits

£25,000 salary, rising to £26,000 after successful probation

Contributory pension (2.5% employee / 7.5% employer) – from 3 months’ service

Private Medical Insurance – from 6 months’ service

20 days’ annual leave, increasing by one day per year up to 25 days

Statutory Bank Holidays in addition to annual leave

Your birthday off (extra day’s leave)

Hybrid working embraced (following initial office-based period)

No weekend working

Free on-site parking

Unique working environment within a historic estate

Death in Service benefit from day one

Income Protection (permanent health insurance)

Professional qualification study support

Discounted travel insurance

Ad ID: 5417968657