Customer Experience Advisor (Sales Focus)

Description

Customer Experience Advisor (Sales Focus)

£34,270 OTE | £25,480 basic + uncapped commission

Belfast – BT1 | On-site

Some people call it customer service.

Others call it sales.

In reality, it’s about helping customers make better decisions — and being rewarded for it.

This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.

No cold calling. No guesswork. Just conversations, outcomes, and clear targets.

The day-to-day

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Speak with customers who are already using the service

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Resolve queries, manage renewals and discuss upgrade options

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Ask the right questions to understand what the customer actually needs

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Use multiple systems accurately while keeping the conversation flowing

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Work towards sales and quality measures that are clear and achievable

You’ll fit well if you…

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Enjoy talking to people and influencing decisions

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Like working towards goals and seeing the results in your pay

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Can balance sales with good customer outcomes

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Are comfortable learning new systems and processes

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Want structure, support and progression — not chaos

Previous customer service or sales experience is useful, but not essential. Training is provided. xjnqpsq

What you get

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Permanent, full-time contract

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40 hours per week, shifts between 8am–10pm, Monday to Sunday

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Rotas confirmed at least one month in advance

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Uncapped commission on top of a strong basic salary

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Benefits including wellbeing support, discounts and dental cover

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Full training and clear development pathways

This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven.

If you want stability, earning potential, and a role where effort is noticed, apply now

Ad ID: 5417739322