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Contact SVB Solutions

SVB Solutions

Apply on company site

Customer Complaints Handler

Warwick, Warwickshire

SVB Solutions

Contact SVB Solutions

Hours
Full Time
Posted
10 hours ago
Salary
£27,000 - Annum
Recruiter
SVB Solutions
Closes
14 Oct 2025
Course
No
Recruiter Type
Direct Employer

Description

Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick

We’re looking for an experienced Customer Complaints Handler to join a respected established organisation in Warwick. If you have a background in complaint handling or customer service and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level.

What’s on offer:

£27,000 salary + 25 days holiday + Private healthcare + Critical illness cover + death-in-service cover + Employee Assistance Programme + Staff discounts & social events

Hybrid working – 2 days from home, 3 days in Warwick office

Supportive, friendly team culture

Full training and ongoing development

Free on-site parking and walking distance to Warwick Parkway Station

As a Customer Complaints Handler, you’ll:

Manage and resolve customer complaints from first contact to final resolution

Investigate cases thoroughly and ensure fair outcomes

Write clear, professional final response letters

Conduct root cause analysis to improve customer service processes

Ensure compliance with industry regulations, including FCA guidelines

What we’re looking for:

Previous experience in complaints handling (regulated industry preferred)

Strong written and verbal communication skills

Proven ability to produce professional resolution letters

Knowledge of FCA (Financial Conduct Act) regulations (desirable)

A proactive, customer-first approach to problem-solving

If you’re ready to join a company that values its people as much as its customers, apply today

Ad ID: 5416951081

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