Contact Belmont Recruitment
Belmont Recruitment
Customer Advisor
Worcester, Worcestershire
- Hours
- Full Time
- Posted
- 1 day ago
- Salary
- 15.79 GBP Hourly
- Recruiter
- Belmont Recruitment
- Closes
- 04 Apr 2026
- Course
- No
- Contract Type
- Contract
- Recruiter Type
- Direct Employer
Description
Belmont Recruitment are currently looking for a Customer Advisor to join a Housing Association based in Worcester on an ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
Respond to enquiries from customers seeking information about care homes and available services.
Listen carefully to customer needs and provide personalised recommendations based on care requirements.
Book care home show-arounds for families and ensure homes are notified accurately and promptly.
Follow up with customers after visits to gather feedback and provide further assistance where required.
Provide clear information on services such as residential care, respite care and specialist support.
Escalate complex queries or complaints in line with internal processes.
Maintain accurate records of enquiries and interactions using internal systems.
Requirements:
Experience in customer service, ideally within a care, health or support environment.
Ability to communicate in a supportive, empathetic and professional manner.
Please apply with an up to date CV ASAP if this role would be of interest to you.
Ad ID: 5417976984
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