Customer Account Manager

Description

WE Talent are currently working on an exciting opportunity to join a well-established consultancy business based near Manningtree.

The company is seeking an experienced Customer Account Manager to join their long-standing team, working with a mixture of SME and large clients nationwide to manage and service their accounts.

The hours for this role are 8:30am-5pm Monday to Friday, this role will be fully office-based during the initial training period, after which hybrid working will be offered.

Responsibilities

• Act as the first point of contact for clients

• Take project details and oversee jobs from start to completion

• Liaise with internal departments and consultants to coordinate timings and ensure projects are delivered accurately and on schedule

• Provide a consultative approach and tailored customer service

• Manage multiple clients and projects simultaneously while meeting tight deadlines

• Offer ongoing client support, providing updates throughout the project lifecycle

• Attend and conduct client meetings via Teams or face to face

• Liaise directly with suppliers

Requirements

• Excellent communication skills – both verbal and written

• Strong organisational skills with the ability to multitask and prioritise workload

• Confident using Microsoft Excel and Word

• Excellent attention to detail

You will be rewarded with

• £29,000 per annum

• 25 days holiday + Bank Holidays (3 to be used for Christmas) and an additional day off on your birthday – increasing by 1 day each year of service up to a maximum of 30 days

• Private medical cover

• Death in service scheme

• Share incentive plan

• Company events and team building activities

• Employee Ownership Trust – increasing by 20% every year of service and sharing in the company’s annual profits

• Free parking

• Annual pay reviews

If you love the idea of working within a supportive, growing business, apply now!

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Ad ID: 5417306975