Contact Centre Agent

Description

Contact Centre Agent Stafford, Staffordshire

£26,250 Basic + Uncapped Commission

Permanent Position

Hybrid Working Available

Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Contact Centre Agent on a permanent basis.

This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.

The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service.

Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business.

Key Responsibilities

Handling inbound and outbound customer calls

Responding to customer enquiries via email and live chat

Building rapport with customers and providing excellent service

Negotiating suitable solutions and payment arrangements

Updating customer records accurately on internal systems

Working towards individual and team targets

Ensuring all customer interactions are handled professionally and compliantly Candidate Requirements

Previous experience within a contact centre, call centre, or customer service environment

Strong communication and listening skills

Good computer and administration skills

Ability to work in a target-driven environment

Excellent problem-solving and negotiation abilities

Positive attitude and strong team-working skills What's On Offer?

£26,250 basic salary

Uncapped commission xjnqpsq scheme

Hybrid working following successful training/probation

Permanent contract

Ongoing training and development

Career progression opportunities

Company pension

Generous holiday allowance

Free onsite parking

Supportive and friendly working environment

Rotating shift patterns If you are an experienced Customer Service Advisor, Contact Centre Agent, Call Centre Advisor, or Customer Support Professional looking for your next opportunity, we would love to hear from you.

Apply today through Safer Hand Solutions to take the next step in your career

Ad ID: 5419155725