Complaints Handler

Description

Complaints Handler

Stone, Staffordshire | £28,000 | Full-Time | 12-Month Fixed-Term Contract

Are you an experienced Complaints Handler looking for your next challenge?

Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Handler on a 12-month fixed-term contract.

This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.

Key Responsibilities

Managing customer complaints from receipt through to resolution

Conducting thorough investigations and identifying root causes

Drafting clear, professional written responses

Liaising with internal departments to gather information and progress cases

Monitoring complaint trends and recommending service improvements

Supporting quality assurance activities and compliance processes

Maintaining accurate records and producing reports where required About You

At least 2 years' experience handling complaints in a customer-focused environment

Excellent written and verbal communication skills

Strong investigative and problem-solving abilities

Ability to remain professional, empathetic, and calm under pressure

Excellent attention to detail and organisational skills

Experience working within a regulated, quality-driven, or customer service environment is desirable xjnqpsq What's On Offer?

Salary of £28,000

Full-time position

12-month fixed-term contract

Based in Stone, Staffordshire

Opportunity to join a supportive and established business

A role where you can make a genuine impact on customer experience and service quality If you have the experience, attention to detail, and customer-focused approach needed to succeed in this role, we'd love to hear from you.

Apply today or contact Sean at Safer Hand Solutions for more information

Ad ID: 5419265868