Collections Agent

Description

Collections Agent

Red Recruitment is recruiting a Collections Agent to join our client's specialist customer support team in Glasgow.

You will support customers experiencing financial difficulties, handling sensitive conversations about secured and unsecured debts. Taking the time to understand each customer's personal and financial circumstances, you will help identify suitable options and support them towards a more manageable financial position.

Benefits and Package for a Collections Agent:

Salary: £13.30 per hour

Hours: 37.5 hours per week, with shifts between Monday - Friday, 8am - 6pm, and Saturday, 9am - 5pm

Rota: Six-week rolling rota, working two in six Saturdays with a weekday off before each Saturday shift

Contract Type: Permanent

Location: Glasgow city centre, with the option to work hybrid after six months

Five-week training programme

Regular reward and recognition

Key Responsibilities of a Collections Agent:

Handling inbound and outbound calls with customers experiencing financial difficulties

Understanding customers' personal circumstances, financial commitments and support needs

Reviewing income, expenditure and budget information to discuss appropriate options

Supporting customers throughout the collections process, including more complex or escalated cases

Recognising vulnerability and adapting your approach to provide appropriate support

Explaining next steps clearly and delivering difficult information with empathy and care

Maintaining accurate customer records and following relevant procedures and regulatory requirements

Skills and Experience of a Collections Agent:

Previous experience in a customer service environment

Excellent communication and xjnqpsq listening skills, with confidence discussing sensitive subjects

An empathetic, patient approach to supporting vulnerable customers

Resilience and the ability to remain calm during challenging conversations

Strong problem-solving skills and the ability to assess individual circumstances

Good attention to detail and confidence using computer systems

Successful candidates will be required to complete a basic credit check and criminal background check.

If you have the relevant skills and are interested in this position, please apply now!

Red Recruitment (Agency)

Ad ID: 5419336729