Client Delivery Manager

Description

Client Delivery Manager

Location: Exeter

Salary: 37,000 - 43,000 DOE + Bonus

Job Type: Full-Time, Permanent

Hours: Monday-Friday, 38.75 hours per week

Benefits

Competitive bonus schemeHybrid working25 days annual leave plus bank holidaysPension schemeOngoing training and developmentCareer progression opportunitiesSupportive and collaborative cultureEmployee wellbeing initiativesModern office environmentJoin a growing and successful business

About the Company

Our client is a well-established and expanding organisation with a strong reputation for delivering exceptional service and building long-term relationships with its customers.

Due to continued growth, they are seeking an experienced Client Delivery Manager to lead a high-performing team and contribute to the ongoing success of the business.

This is an excellent opportunity for a commercially minded leader who enjoys developing people, building strong stakeholder relationships and driving operational excellence.

The Role

As Client Delivery Manager, you will be responsible for leading and developing a successful team while ensuring outstanding service delivery and achieving commercial objectives.

This is a varied leadership role that combines people management, client relationship management, commercial decision-making and operational oversight. You will work closely with senior leadership to drive performance, improve processes and support the continued growth of the business.

Key Responsibilities

Leading, motivating and developing a high-performing teamManaging performance through coaching, mentoring and regular feedbackSupporting employee development and creating clear progression pathwaysConducting one-to-one meetings, appraisals and performance reviewsHandling challenging people conversations professionally and effectivelyBuilding and maintaining strong relationships with clients and key stakeholdersIdentifying opportunities to improve customer experience and commercial performanceNegotiating successful outcomes with clients and business partnersMonitoring KPIs and driving continuous improvement initiativesManaging operational performance and ensuring service excellenceSupporting business growth through effective relationship managementWorking collaboratively with senior leaders to achieve strategic objectivesEncouraging a culture of accountability, development and continuous improvementAbout You

Previous experience in a management or team leadership roleStrong people management and coaching skillsExperience working within a B2B environmentExcellent commercial awareness and business acumenProven ability to build and maintain strong stakeholder relationshipsStrong negotiation and influencing skillsExperience managing team performance and delivering constructive feedbackAbility to balance customer needs with commercial objectivesOperational management experienceContinuous improvement mindsetExcellent communication and organisational skillsConfident, professional and solutions-focused approachExperience working with a diverse customer base and a variety of stakeholdersAdaptable and comfortable working within a fast-paced environmentIn Return

This is an excellent opportunity to join a successful and growing organisation where you can make a genuine impact. You'll have the opportunity to lead an established team, influence business performance and contribute to the continued success of the organisation.

How to Apply

Please apply online.

To discuss this opportunity prior to application, please call and speak to Georgia or Georgie on (phone number removed).

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Ad ID: 5419245632