Call Centre Advisor

Description

Job Title: Client Services Advisor (call centre)

Location: Aylesbury (Hybrid Working)

Contract Details: Full time, Permanent

Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break)

Salary: £23,831 per annum

About Our Client

Our client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.

Benefits & Perks

25 days annual leave, increasing with service up to 30 days, plus bank holidays

Additional festive closure days

Option to purchase up to 5 additional days of annual leave

Generous employer pension contributions

Life assurance scheme

Enhanced family-friendly benefits

Healthcare cashback programme

Employee Assistance Programme and lifestyle discounts

Professional development and study support

Free eye tests and contribution towards glasses

Hybrid working environment (3 days at home, 2 days in office)

Access to employee events and exclusive discountsResponsibilities

Deliver excellent customer service across telephone, email, webchat and written communications

Handle a high volume of inbound and outbound customer enquiries

Accurately process, validate and maintain customer records and data

Promote relevant products and services to customers where appropriate

Resolve customer queries, complaints and issues in a professional manner

Support customers with online services and website navigation

Ensure compliance with company policies, GDPR and data protection requirements

Identify opportunities to improve customer experience and departmental processes

Capture customer feedback and ensure it is communicated appropriately

Work towards individual and team KPI targets and quality standardsSkills and Attributes

Previous experience within a customer service, contact centre or customer support environment is highly beneficial

Excellent verbal and written communication skills

Strong organisational skills and attention to detail

Confident using computer systems and databases

Effective listening and questioning skills

Ability to manage multiple tasks and prioritise workload

Customer-focused with a positive, professional attitude

Strong problem-solving abilities and a solution-oriented mindset

Comfortable working to KPIs and service targets

Ability to remain calm and professional when handling complaintsPlease note: Applicants must be located within a reasonable commuting distance and be able to attend the Aylesbury office as required.

If you are interested in this exciting opportunity, please apply via this job site, or reach out to Adecco Aylesbury on (phone number removed).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Ad ID: 5419116003