Business Support / Administration

Description

Customer Services Officer

Camden

Contract

£16.93 per hour or £18.42 per hour depending on role appointed to

Our client is looking for an experienced Customer Services Officer

An experienced Contact Centre Customer Services Officer who has worked in a busy call centre environment.

We have a number of other roles we are recruiting for – visit our website colbernlimited co uk to apply.

To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.

Job Overview:

The main duty is contacting Camden residents who are either:

1. registered as sponsors in the Homes for Ukraine programme to in order to gather details to complete local government checks on their suitability to house a Ukrainian guest or

2. in need of financial support due to the cost-of-living crisis

The services operate Monday to Friday during office hours.

Working as part of a wider team withing Customer Services.

• making and receiving telephone calls, sending texts and emails

• providing daily updates on case progress

• inputting data into local and national systems

• Providing follow up contact and research as needed

The role will be supported by full online training on call handling, procedures and technical information

The role will be carried out from home or from an office based in Camden

Key Responsibilities & Duties:

• Following call handling procedures for making and recording of calls

• Make contact with allocated cases

• Input all gathered data onto local and national systems

• Completing internal case reporting forms

• Complete data return requirements

• Prioritising lists of new cases and ongoing cases

• Allocating cases

• Deals with customer queries, and supports customers with accessibility requirements as appropriate

• Highlights any high risk or safeguarding concerns identified during contact

• Attends regular contact tracing meetings

Preferred Experience

• Experience in a fast-paced environment with unpredictable demand

• Experience working with members of the public in a customer service environment

• Experience of managing own workload

• Experience of telephone systems, TEAMS, Outlook and Internet

Desired Skills and Traits

• Demonstrated strong interpersonal skills –ability to communicate clearly and sensitively. xjnqpsq

• Must be able to show empathy, patience and encouragement

• Demonstrated ability to work quickly, under pressure and flexibly – providing support across different roles where necessary

• Strong attention to detail and communication skills

• Ability to understand technical information

• Must be able to thrive in a fast-paced environment working remotely or travel in

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer

Ad ID: 5417764620