Apprentice Customer Service Executive

Description

Apprentice Customer Service Executive

£18,250

Blackwater

Full time, Permanent – Hybrid

Monday – Friday: 08:30am – 5:30pm, Fridays 5pm finish (flexibility to start earlier or finish later)

A leading Mortgage and Protection Brokerage is offering an Apprenticeship in a Customer Service Executive role, you will achieve an NVQ certification and studying 1 day a week a Farnborough College and 1 day work from home.

You will work on the job, learning and developing skills to work independently and as part of the team to build and develop working relationships with members of the team in order to increase business levels and retained profit in line with agreed targets.

Responsibilities

Contact and manage potential clients through various channels, including our existing CRM systems and other as required

Contact and qualify leads through phone calls, emails and other communication methods

Update a database of leads and prospects for future reference

Collaborate with sales to assist with effective lead generation

Provide exceptional customer service to clients

Manage and prioritise multiple tasks and projects to meet deadlines

Ability to work across other business departments and assist with other tasks as required

Experience

Able to demonstrate excel, word, and outlook skills

Positive “can do” attitude

Ability to work under high pressure

Ability and desire to learn

Good telephone sales skills, and managing performance targets.

Good written and verbal communication.

Benefits

Achieve a NVQ Certification and earn whilst learning

Discounts on removals, storage, estate agency, conveyancing, and lettings services, 45% off home reports

Incentive events – for Performance related rewards from London 5* star meals and more

Free mortgage & insurance advice

Savings on insurance products

1 day work from home per week, 2 for exceptional arrangements

20 days base annual leave, rising by 1+ day for each year of service (capped at 25 days) + Bank holidays

Paid Birthday leave (1 paid day on birthday or next working day, fixed)

Guaranteed Paid Christmas break

13 Weeks Enhanced Maternity pay (full pay, on average earnings including commission)

4 weeks Paternity Pay (full pay, on average earnings including commission)

Discretionary paid time off for sports days, nativity, parents evenings

Social evets such as, Mixers (from Gokarting, Cocktail making and Team Meals), Summer BBQ and Christmas Parties

Ad ID: 5416998685