Administrator

Description

We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.

Job Title: Customer Service Advisor

Salary: 12.50

Location: Cambridge

Job Type: Contract

Key Responsibilities

● Respond to customer enquiries via phone, email, and occasionally in person

● Process and manage sales orders, including data entry into internal systems.

● Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.

● Manage customer account setup and pricing updates

● Handle billing queries and provide timely resolutions to customer concerns.

● Take customer payments (cash and card), ensuring secure and accurate processing.

● Maintain accurate records of transactions and assist in reconciling daily banking.

What We're Looking For

● Proven experience in a customer service or administrative role.

● Confident communication skills across phone, email, and face-to-face interactions.

● A strong focus on accuracy, organisation, and attention to detail.

● Ability to multitask and manage workload in a fast-paced environment.

● Experience with invoicing, billing systems, or order processing is highly desirable.

● Confident handling payments and using point-of-sale or similar systems

Please apply with your updated CV

Randstad Business Support is acting as an Employment Business in relation to this vacancy

Ad ID: 5417293620