Sheltered Housing Officer

Description

Sheltered Housing Officer

London Hybrid Working

Rate: GBP25.10 per hour (Umbrella)

Initial Contract Length: 3 Months

Extension Potential: Likely

Start Date: ASAP

Working Hours: Full Time (36 Hours Per Week)

Role summary

Working as part of a dedicated housing team, you will play a key role in maintaining safe, supportive, and well–managed housing environments. You will support residents to sustain their tenancies, access appropriate services, and maintain a positive quality of life through a proactive and person–centred approach.

This is a fully on–site role requiring attendance across sheltered housing schemes five days per week.

What you will do as a Sheltered Housing Officer

Deliver an enhanced tenancy and estate management service tailored to older and vulnerable residents

Carry out regular scheme inspections to ensure communal areas are safe, clean, and well maintained

Coordinate with voids and property teams to support the rehousing process, including inspections, viewings, and tenancy sign–ups

Support residents with tenancy sustainment, welfare benefits, and rent account management, taking early action to prevent arrears

Identify and report tenancy breaches including antisocial behaviour, illegal occupation, and subletting

Respond appropriately to emergencies while maintaining compliance with safeguarding and health & safety procedures

What you will need as a Sheltered Housing Officer

Previous experience within housing management, supported housing, or a customer–facing role supporting older or vulnerable residents

Strong understanding of tenancy management, rent arrears prevention, and relevant housing legislation

Knowledge of safeguarding procedures and experience supporting vulnerable individuals

Excellent communication and organisational skills with the ability to manage competing priorities

Confident using IT systems to accurately update and maintain housing records

Empathetic, adaptable, and self–motivated with a genuine passion for improving residents' wellbeing

Ability to work fully on–site across sheltered housing schemes five days per week

What's on offer

GBP25.10 per hour Umbrella

Hybrid working arrangement with site–based responsibilities

Opportunity to make a meaningful impact within sheltered housing services

Supportive team environment within a well–established housing service

Apply now or contact the team to discuss the Sheltered Housing Officer opportunity further.

Ad ID: 5418394372