Operations Customer Feedback Coordinator – 18 month FTC

Description

We are looking for an Operations Customer Feedback Co–ordinator for an up to 18 month FTC to coordinate customer complaints and feedback to ensure efficient, compliant, and customer–focused management within Operations. You will also collaborate with Operation Supervisors and colleagues throughout CHP to coordinate operational delivery and customer engagement, ensuring adherence to the Housing Ombudsman Complaints Handling Code.

What you'll be doing

Oversee the collection and accurate logging of customer feedback data, acting as the primary point of contact for feedback cases within Operations.

Assist the Operations Customer Feedback Supervisor in preparing reports, maintaining records, and evaluating the continuous improvement of CHP's customer complaint handling.

Track and monitor case progress to ensure compliance with the Housing Ombudsman Complaints Handling Code.

Collaborate with Operation Supervisors, Planners, Trades and Customer Services to ensure timely resolution of issues.

Support thorough investigation of complaints, helping to identify root causes, satisfactory resolutions and service improvements, while confidently challenging findings if necessary.

What we are looking for

Good understanding of working in a customer service–related role

Ability to analyse data and present key findings

Excellent organisational skills

Able to prioritise work and manage conflicting deadlines

High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook).

Benefits

The salary for this post will be 27,953 pro rata Per Annum.

Learning and development opportunities

Healthcare cash plan

Robust employee reward and recognition programme

Free and confidential Employee Assistance Programme

CHParticipate volunteering programme

Competitive pension scheme

25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.

37 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

Ad ID: 5416931146