Maintenance / Facilities Professional

Description

Operational Repairs Planner

Enfield

Contract

GBP17.54 per hour

Our client is looking for an experienced Operational Repairs Planner.

This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.

We are currently looking for damp and moulid planner with minimum of 5 years experience. This is office based job 5 days a week – to work in our Edmonton Green Office. D & M Planner will be responsible for scheduling wet trade, carrying out admin duties, ensuring all jobs are scheduled within target date.

1. Responsible for scheduling all appointments with customers for

responsive and programmed works with suitably qualified operatives

using available technology and reporting tools to ensure business

objectives are fully achieved within agreed timeframes.

2. To ensure that repairs are planned based on the appropriate time

required for the works to be completed, wherever possible on the first

visit, excellent understanding of the building processes required.

3. To continually manage the trade staff work schedule to maximise and

ensure high productivity levels

4. To ensure that emergency order are completed in the statutory required

targets.

5. Using own initiative, proactively manage work orders using IT systems

ensuring that variations and complex orders are managed and

coordinated and accurate records are in place to monitor through to

completion.

6. To ensure performance monitoring systems are in place, and

information is accurate and effective, and in accordance with financial

regulations.

7. To ensure that the dynamic appointment scheduling data base is

accurately maintained and managed – observing good system

housekeeping, user maintenance, and best practice at all times

8. To maintain regular outbound calls to residents advising of delays or

requirements to reschedule appointments.

9. To liaise with internal and external agencies to ensure high standards

of service delivery.

10. To monitor and report on operative performance in terms of missed

appointments, customer satisfaction levels, etc and to escalate issues to

the relevant manager.

11. To ensure staffing, training, financial and other operational

administrative information and records are maintained (both manually

and on computer), and that information used and provided by SBS is

accurate and appropriately filed / stored.

12. Deal with inbound calls for chaser repairs and dealing with initial

expressions of dissatisfactions seeking to refer and support the resident

through the rapid response team to reduce complaints escalations

13. Raise orders to sub–contractors in accordance with the financial scheme

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients

are an equal opportunities employer

Ad ID: 5417126053