Homeless Triage Officer

Description

We are seeking a proactive and empathetic Homeless Triage Officer to join our Housing OptionsH team. You will act as the first point of contact for individuals and families at risk of homelessness, delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible.

Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017, you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity.

Key ResponsibilitiesAct as the first point of contact for homelessness enquiries via phone, face–to–face, and digital channelsConduct initial triage assessments to determine eligibility, priority need, and risk of homelessnessProvide high–quality housing advice, including prevention options and available support servicesIdentify safeguarding concerns and escalate cases appropriatelyRefer and signpost customers to relevant internal teams and external agenciesSupport early prevention work, including landlord negotiation and tenancy sustainment adviceMaintain accurate case records and ensure compliance with statutory duties and internal proceduresWork collaboratively with housing officers, support services, and partner agenciesAbout YouExperience working in housing, homelessness, or a related frontline advisory roleKnowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individualsAbility to assess risk, prioritise cases, and make sound decisions under pressureExperience of safeguarding and working with vulnerable householdsGood IT skills and ability to maintain accurate recordsA proactive, solution–focused approach with strong organisational skillsIf you have the relevant skills then please apply today!

Ad ID: 5418252743